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Our Terms & Conditions

Notice: Please read these terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site, or any pages thereof.

 

Approval:

I agree to be bound by all of the terms and conditions listed below for all printing orders:

1. I have verified that all spelling is correct.

2. I have verified that the document has been set up properly.

3. I understand that the online proof predicts the design layout and text, but NOT THE COLOR DUE TO SOME SHIFTING THAT MAY OCCUR DURING PRINTING.

4. I understand that due QuestUSA's employment of a printing method, called "Gang-Printing," QuestUSA DOES NOT GUARANTEE the accuracy of its printing reproductions, particularly with respect to color variations.

5. I understand that IN NO EVENT WILL A REPRINT OR A REFUND BE HONORED FOR A DISPUTE REGARDING COLOR VARIATIONS.

6. I understand that there is a possibility that on some cards coated with UV (Ultraviolet) coating on both sides, there may be some shifting during cutting and that both sides may slightly be off-center, particularly if I have included a border against QuestUSA's recommendations.

7. I understand that sometimes, QuestUSA, may print an order for 4/0 and/or 4/1 UV-1 sided orders as UV-2 sided orders. If you do not wish for your 4/0 and/or 4/1 order to ever be printed as a UV-2 sided order, you may opt out, by contacting us at 352-875-8740.

8. I understand that QuestUSA does not guarantee its printing turnaround dates, as they are estimated dates and turnaround may be lengthened for a variety of reasons.

 

Terms of Sale:

QuestUSA requires full payment, including shipping and handling, prior to any print order being processed. We accept verified PayPal payments. We will not proceed until payment is received.

 

Refund Policy:

1. ALL SALES ARE FINAL. Due to the nature of our business, we do not process print orders until we receive an "ok to print" by the customer.

2. Should the job contain a manufacturing error and/or defect, as determined solely by us, we will rerun the job at no additional charge to you. Minor printing imperfections are considered normal and will not qualify as a manufacturing error when they do not compromise the essence of the card. Minor imperfections include, but are not limited to, subtle roller marks, hickies and light ink offsetting.

3. Postage cannot be refunded once a print job has been mailed, for any reason.

4. If a refund / reprint is granted, you must return the entire order that was sent to you unused. Please have your order ready for return and we will arrange for FedEx to pickup the order from you.

5. The reprint shipping method will be the same as that you originally selected when you placed an order.

6. To request a refund / reprint, you must register your claim by phone or email. After we review your file, one of our representatives will contact you regarding your claim. Please note that all claims must be registered within 24 hours upon receipt of your order so as to be considered for a rerun or a refund.

7. Rush orders are never refundable, but our rush fee may be refunded, per our discretion. Rush fees may vary.

 

Revision Policy:

I understand that I can NO LONGER MAKE CHANGES to my print order once it is approved and I ASSUME ALL RESPONSIBILITY for any and all errors after approval. Due to the nature of our business, we process print orders after you verify the order is "ok to print". Once a print order has been "sent to Pre-press," no changes can be made to the artwork, job characteristics or turnaround time.

You MAY be able to revise your document ONLY IF:

1. You request a revision in writing (email or fax), followed by a follow-up phone call, and

2. Your file has not been "sent to Pre-press"

A revision fee will apply. Revision fees vary depending on the time & amount of effort the graphic designer spends on implementing the revision.

If you need to make a change to your shipping address, or in your method of shipment, we will add $10.00 flat fee to your order.

 

Cancellation Policy:

ALL PRINTING SALES ARE FINAL. Due to the nature of our business, we process print orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer. Once an order has been "sent to Pre-press" or processed for Mailing, the order cannot be cancelled.

You MAY be able to cancel your order ONLY IF: (1) You request cancellation in writing, (email or fax), followed by a follow-up phone call, and (2) Your printing order has not been "sent to Pre-Press" or Processed for Mailing. A cancellation fee will apply. Cancellation fees vary.

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